Rk9999 Privacy Policy

When you register at rk9999, we collect your name, email address, mobile number, date of birth, and Bangladesh address. This information is essential for creating, verifying, and securing your account. We may also request your National ID or passport details to verify your identity, particularly for high-value transactions. This process helps maintain a safe gaming environment and prevents fraud. All information you provide is stored in encrypted form at all times.

Certain technical information about your device and browser is also collected automatically, including your IP address, browser type, operating system, and device model. This data is used to improve the platform's technical performance and detect suspicious activity. We keep logs of your session activity, login times and locations, and features used. This data is generally not personally identifiable on its own, but may be analysed in combination with other information.

When you use local payment methods in Bangladesh, we collect the necessary transaction details, such as mobile banking numbers (bKash, Nagad, Rocket) and bank account information. This payment data is used solely for processing and verifying transactions. We do not store full card numbers or PINs — only transaction references and partial identifiers are retained. All BDT-based financial records are kept for a specified period to meet legal compliance requirements.

Summary of Information Collected

• Account Information: Name, email, mobile, date of birth, address
• Identity Verification Data: Copy of National ID or passport (when required)
• Device & Session Data: IP address, browser, operating system, login logs
• Payment Information: Mobile banking number, transaction reference (BDT)
• Usage Data: Game activity, betting history, session duration
• Cookies & Tracking Data: Preferences, language settings, browsing history

Rk9999 primarily uses your data to manage your account, process transactions, and provide customer support. This includes verifying your identity, assisting with password recovery, and sending security alerts. We analyse your preferences and activity data to personalise your experience on the platform — including game recommendations, relevant bonus offers, and saving your language and currency settings. We will never sell your data to advertisers.

Fraud prevention and security are another key purpose for which we use your information. Our systems automatically monitor data to detect unusual login activity, multiple account usage, or suspicious financial transactions. To promote responsible gaming, we analyze play duration, deposit amounts, and behavioral patterns. Information may also be shared with relevant authorities to comply with Bangladesh's legal requirements or in cases where restrictions need to be enforced.

We may send transaction confirmations, security alerts, and relevant promotional messages to your registered email or mobile number. You can opt out of promotional communications at any time through your account settings. However, opting out of transactional and security-related messages is not possible, as these are essential for the protection of your account.

Rk9999 uses cookies and similar tracking technologies to enhance your browsing experience on the website. Cookies are small text files stored in your browser that help recognise you on return visits. We primarily use three types of cookies: essential cookies (for login sessions and security), functional cookies (to remember your language preferences and settings), and analytical cookies (to understand how the platform is used). You can reject all non-essential cookies at any time through your browser settings.

When using the mobile app, similar device identification technologies may be used, such as device IDs and push notification tokens. This information is used to improve app performance and send relevant notifications. You can disable push notifications at any time from your device settings. Any third-party analytics tools we use receive only aggregated and anonymised data — never personally identifiable information. Our analytics are always aimed at improving platform quality, not commercial profiling.

• Essential Cookies: Session management, security tokens — cannot be disabled
• Functional Cookies: Language, currency (BDT), theme preference — optional
• Analytical Cookies: Visit statistics, feature usage — optional
• Cookies can be deleted or rejected from your browser settings
• Disabling cookies may limit certain features

Rk9999 uses industry-standard security technology to keep your personal information safe. All data transmissions are protected by SSL/TLS encryption, ensuring your information cannot be accessed by unauthorised third parties. Sensitive data stored on our servers, such as passwords, is secured with AES-256 encryption. Our data centres are protected by both physical and digital security measures. Regular security audits and vulnerability assessments are conducted to keep our systems secure.

How long your information is retained depends on the type of data and applicable legal requirements. Information linked to active accounts is kept for as long as the account remains open. After an account is closed, financial transaction records are retained for a specified period in accordance with Bangladesh's financial regulations. Where fraud investigations or legal proceedings are ongoing, relevant data may need to be kept for an extended period. Once legal retention obligations have been met, data is securely deleted.

We are committed to responding promptly in the event of a data breach. If there is any possibility that your information has been affected by a security incident, we will notify you immediately via your registered email. Additional verification steps may be taken to protect affected accounts in such situations. To help keep your information secure, we strongly recommend using a strong, unique password and never sharing your login credentials with any third party.

Rk9999 will never sell your personal information to third parties under any circumstances. However, there are specific situations in which we may share data, as detailed below. Payment processors (such as bKash, Nagad, and bank gateways) receive only the minimum information necessary to complete your transaction. These service providers are contractually obligated to use your data solely for the specified purpose, and we have strict confidentiality agreements in place with all of them. Identity verification partners likewise only have access to the data required for the verification process. No partner is given access to your full profile or transaction history.

We are legally required to provide information in response to valid requests from Bangladeshi government authorities or law enforcement agencies. Where permitted by law, we will endeavour to notify you if such a disclosure is made. Anonymised or aggregated data may be shared with other platforms under industry-level fraud detection cooperation frameworks, and will never include personally identifiable information. In the event of a change in business ownership or a merger, your data may be transferred to the new entity, though the protections set out in this policy will continue to apply.

• Payment Processor: Minimum information required to process transactions
• Identity Verifier: Limited data for KYC purposes
• Law Enforcement: In compliance with valid legal orders
• Advertiser: Never — your data is never sold

Every user at rk9999 has certain rights over their personal data. You may request to view the information stored in your account at any time. Corrections to inaccurate or incomplete data can be requested via account settings or customer support. We are committed to responding to such requests within a reasonable timeframe. Once a correction request is received, the change will be applied after a verification process is completed.

If you request account deletion, we will begin the process of removing your data, though certain information may need to be retained for a specified period due to legal obligations. Under your right to data portability, you may request a copy of your account data, which will be provided in a readable format. You can opt out of marketing communications at any time, effective immediately via your account settings. You also have the right to object to the processing of your data, particularly in cases where processing goes beyond legal obligations.

This Privacy Policy may be updated from time to time. For any significant changes, we will notify you via your registered email or through the platform at least 14 days in advance. Continued use of the platform after a policy update will be considered acceptance of the revised terms. Previous versions of the policy may be made available upon request. We are always committed to transparency and value our users' feedback.

For any privacy-related questions or concerns, please get in touch with us. Our data protection team is ready to provide an initial response to your request within 72 hours. Contact address: support@rk9999.bet — Please include your account ID and the specific request in your email. Complex requests may take up to 30 business days to resolve, though we will always aim to respond as quickly as possible.